Return & Exchange Policy

At Enlivish Jewelry, we strive to provide each and every customer with an experience that makes them feel confident in their purchase. We hope your purchase brings you many years of enjoyment. However, if for any reason you are dissatisfied with our items, you may request for a return or an exchange for your item based on our current Return & Exchange Policy.

Request for an Exchange or Return is allowed within 14 days from the purchase (delivery) date.

If your item arrived damaged/faulty upon delivery, immediately contact us on returns@enlivish.com – we will issue you an exchange.

• Jewelry must be in good condition with all original certificates and packaging.
• The returning Jewelry can only be exchanged for another item of similar value.
• Exchanging a damaged/faulty Jewelry for an Enlivish Jewelry Gift Card/Coupon is allowed.
• Returns are only allowed in special circumstances and varies from case to case. Please email us on returns@enlivish.com and we will provide you with the best customer service based on your case.
• Proof of Purchase is required for all the Returns and Exchanges. A digital invoice is sufficient.

• Pack your item up securely.
• Request our delivery address by emailing returns@enlivish.com.
• Ship your package pre-paid and insured for the full purchase price to the delivery address that will be provided to you for your case.

Our Quality Assurance team will inspect your Jewelry before we can process an Exchange or a Refund. If the jewelry is found damaged/faulty, we will offer you an exchange or a return within three weeks of receiving your return.